

Customers choose to work with Altera Design because of our commitment to providing the “best remodeling experience” possible. But what sets our customer experience apart from others?

Our Promise to Provide World-Class Customer Service.
More than most companies, a large portion of our business comes from repeat and referred customers. This is the result of our unwavering focus on and attention to taking care of our customers today and in the future. We treat our customers and their homes the way we would like ourselves and our homes to be treated. We take great pride in our work, and in not being satisfied until you are. Our professional, responsive and reliable brand of service is the main reason why we have clients who we’ve served for more than 20 years. Should you ever have a problem, please let us know, and we’ll do our best to make it right. It’s that simple.

Our Proven Experience in Completing Successful Projects.
Since we opened our doors in 1986, we’ve completed thousands of projects, ranging from our core kitchen and bath projects to highly-custom media centers and mud rooms to major additions and whole-house remodels. We know what we’re doing because we’ve done it before-usually not just once, but many times over. We’ve worked in nearly every city in Alameda and Contra Costa counties, including the community of Rossmoor where we are an Approved Contractor. Our more than 25 years of experience and existing relationships with city and county planning and building departments help us to reliably deliver quality projects on time and on budget.

Our Unique Ability to Deliver Turnkey Projects.
As a design-build company with our own showroom, we’re an integrated, one-stop-shop that you can trust for your entire project from start to finish. While there are many companies who are either kitchen and bath contractors or kitchen and bath showrooms, and a select few who are both, no other company in the entire Bay Area is Diamond Certified as both. We provide the convenience, ease and efficiency of only going to one place for your entire project including design, product (selection and ordering), build-out and project management. With our own 2,000 square foot kitchen and bath showroom on-site, and in-house teams of designers and craftsmen, we provide unmatched beginning-to-end project oversight and attention to detail. Since we handle all the phases of your project, we’re the only ones accountable and the only ones you need to talk to about your project. This integrated design-build capability enables us to communicate more effectively, coordinate more efficiently, and create more quickly and with higher quality than other single-focus companies. Each project is overseen by an onsite project manager and a designer, who together manage the budget and schedule, and ensure complete customer satisfaction.

Our Exclusive Triple-Protection Warranty.
We believe in the quality of our work and our products, and our warranty proves it. That’s why where most other companies only offer a one-year warranty on workmanship, Altera Design offers a full three-years on our workmanship – virtually unmatched in the industry. Since we only work with carefully selected manufacturers, all our products are warranteed for at least a one-year or more. For added protection, as a Diamond Certified company, Altera Design’s work is further backed by a money-back Performance Guarantee provided by the American Ratings Corporation. Between these three layers of protection, we challenge you to find a similar company that guarantees your satisfaction in writing as much as we do.

Our Sterling Credentials and Reputation.
• Diamond Certified
Altera Design has consistently been rated one of the best kitchen and bath firms in the San Francisco Bay Area by the American Ratings Corporation, who has honored us their coveted Diamond Certified status every year since 2005. The American Ratings Corporation is known to provide the most accurate ratings of local companies available because of their rigorous 12-step process that uses independent analysis to measure a company’s performance in the areas of customer satisfaction, insurance coverage, license, business practices and complaint bureau status. In order to be Diamond Certified, companies must score greater than 90 on a 100 point scale of customer satisfaction and loyalty. Companies are tested initially and then on an ongoing quarterly basis to ensure consistently top service levels and adherence to strict Diamond Certified service guidelines. Only the “best of the best” rated the “Highest in Quality” earn this prestigious distinction.
• National Kitchen & Bath Association (NKBA)
Altera Design is a proud member of the National Kitchen & Bath Association (NKBA), a national trade association with more than 40,000 industry professionals who sets the gold standard for kitchen and bath training and certification. Altera Design features two designers who are NKBA certified kitchen and bath designers, and has won two prestigious NKBA national design awards for previous projects.
• The National Association of the Remodeling Industry (NARI)
The National Association of the Remodeling Industry (NARI), which Altera Design is a member of, only admits members after an extensive screening process and provides the remodeling industry with a formalized standard of expertise, knowledge and conduct, including a pledge to uphold the association’s strict Code of Ethics. Not just a member, Altera Design is a leader within NARI. Altera Design owner Jim Vivrette is currently President of the Diablo Valley Chapter.
• License and Insurance
Altera Design holds a blemish-free California Contractor’s License #B577881. We are fully insured including General Liability and Worker’s Compensation insurances. Altera Design is also a Better Business Bureau Accredited Business with an “A+” rating.
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"We want you to know how pleased we are with the bathroom remodel job that Altera Design recently completed at our house in Rossmoor, Walnut Creek. We were again impressed with the high quality of the workmanship and attention to detail which resulted in a beautiful and functionally effective job. This was consistent with the excellent work you have done for us on several other projects over the past 20 to 30 years. As usual, your people were hard working, congenial and competent. Your personal attention, reliability, integrity and extensive experience have made it a pleasure to do business with you and we would highly recommend Altera Design to other potential clients. Thank you for another project well done."
- Jim & Carole, Walnut Creek
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